Privacy policy

Last updated: 8 October 2026

This policy explains how personal information is handled when you use the Holistic Life Institute website, submit an enquiry, request an appointment or complete an online quiz or assessment.

Holistic Life Institute’s medical consultations are provided by Dr Hanlie Lottering Inc at 644 Beagle Road, Garsfontein, Pretoria East. For privacy enquiries, contact reception using the details below.

1. Information collected

Depending on how you interact with us, information collected may include:

• Your name and contact details.
• Appointment requests and enquiry messages.
• Quiz or assessment answers you choose to submit.
• Health information you provide during an enquiry or consultation.
• Billing and payment information where relevant.
• Technical information about website use, such as browser details, device information and pages visited, depending on the tools enabled on the website.

2. Why information is used

Information is processed for relevant purposes, including:

• Responding to your enquiry.
• Arranging and confirming appointments.
• Providing and administering the services you request.
• Supporting clinical assessment and care where appropriate.
• Maintaining relevant clinical and administrative records.
• Managing payments and resolving billing enquiries.
• Maintaining website functionality and security.
• Meeting applicable legal and professional obligations.

The basis for processing depends on the purpose and may include your consent, steps needed to provide a requested service, or applicable legal and professional obligations.

3. Optional information and the menopause quiz

Completing the menopause quiz is optional. You can book a consultation without completing it.

Quiz answers may contain sensitive health information. Submit only information you are comfortable sharing through the online assessment. The quiz is hosted through LeadConnector, which is part of the platform used for the website and enquiry management.

Quiz results do not constitute a diagnosis, determine treatment suitability or replace an individual medical consultation.

If you do not provide the contact details needed to respond to an enquiry, we may be unable to contact you or confirm an appointment. Information necessary for clinical care or billing will be explained when relevant.

4. Booking and service communications

When you request information or an appointment, we may respond using the contact details you provide. Relevant communications may include responses to your questions, booking confirmations and appointment reminders.

Please avoid sending unnecessary medical details through general booking messages. Reception can explain how to provide information needed for your consultation.

5. Marketing communications

Requesting an appointment or completing a quiz does not, by itself, mean that you have agreed to receive promotional messages.

Electronic marketing will be sent only where permitted by applicable law, including where the required consent has been obtained or an applicable existing-customer provision applies.

You can ask to stop receiving marketing messages by using the unsubscribe option provided or contacting reception. This does not prevent necessary communications about an appointment or service you have requested.

6. Service providers and information sharing

Providers supporting website hosting, quiz delivery, enquiry management, communications, payments and other administrative functions may process information needed to perform those functions.

The website and embedded quiz use GoHighLevel / LeadConnector services. If you choose to contact us through WhatsApp, your interaction also involves WhatsApp’s service and privacy terms.

Information may also be disclosed where necessary for authorised clinical care, with your consent where required, or where disclosure is required or permitted by law.

7. Processing outside South Africa

Some technology providers may store or process information outside South Africa. Where this occurs, applicable requirements for cross-border processing must be met. Contact us for information about the arrangements relevant to your information.

8. Cookies, analytics and external links

The website and embedded tools may use cookies or similar technologies for functionality, analytics or marketing, depending on the services enabled.

You can manage cookies through your browser and any consent controls made available on the website. Blocking some technologies may affect embedded tools such as the quiz.

Links to WhatsApp, Google Maps and other external websites take you to services with their own privacy policies and settings.

9. Security and retention

Reasonable organisational and technical measures are used to protect personal information. No online service or communication method can guarantee absolute security.

Information is retained for the period needed for its purpose and any applicable legal, clinical or professional record-keeping requirements. Different retention periods may apply to enquiries, billing information and medical records.

10. Your rights

Subject to applicable law, you may request access to your personal information, correction of inaccurate information, or deletion where permitted. You may also object to certain processing or withdraw consent where processing relies on consent.

Withdrawal of consent does not affect processing already carried out lawfully. Some records may need to be retained to meet legal or professional obligations. We may need to verify your identity before responding to a request.

You may raise a concern with us or submit a complaint to the Information Regulator of South Africa .

11. Policy updates

This policy may be updated when website features, services or information-handling arrangements change. The current version will be published on this page.